Diego Zaccariotto

Senior Leader - MBA candidate

I’m an MBA Candidate and experienced leader, with 20+ years of experience in telcos, technology, and services. A focused professional who specializes in leadership, management and development, customer experience management, and change and transformation leadership. A motivational leader with a proven track of driving global virtual teams toward success.

My Skills

Leadership, Management and Development

95%
Change and Transformation Leadership

90%
Business Development

75%
Service Quality Control Management

85%
Customer Experience Management

90%
Strategic Project Management

85%
Digital Marketing, Branding and Strategy

80%
Personnel Selection and Hiring

100%
Service Quality Control Management

90%

Experience

Senior Manager

Customer Success, EMEA Networking

Empowering people and delivering proven results. Ensuring resources are assigned appropriately to enable the success of our networking customers. Responsible and accountable for operational targets and for a portfolio of enterprise level customers and Account Managers. Advocating for our customers within Citrix, protecting the value from their investment, adopt our technology and align to latest releases and roadmaps.

Responsibilities:

  • Leading the Networking TAMs
  • Guide the team through transformation
  • Business growth: attained 29%
  • Project Management with PRINCE2

Experience:

  • 7-years of managerial experience
  • Change and Transformation Leadership
  • Business Development
  • Strategic Project Management

Manager

Enterprise Support Services
Italy, Benelux, Israel and Southeaster Europe

Nurturing people and delivering leadership. Ensuring resources are assigned appropriately to support the needs of the virtualization customers within the assigned area. Supervising a portfolio of enterprise level customers and Account Managers that are expected to serve as an advocate for their customers within Citrix, ensuring they gain value from their investment, adopt our technology, latest releases and roadmaps.

Responsibilities:

  • Control, enforcement, and improvement of the services
  • Critical Situation Management
  • Service’s Dashboard Design

Experience:

  • 3-years experience in this area
  • Service Quality Control Management
  • Customer Experience Management

Previous Experience

Senior Technical Relationship Manager – Citrix (2008 – 2012)
Freelance IT Consultant – OpenChoice (2007 – 2008)
UNIX System Administrator – Ericsson/TIM Italia (2005 – 2008)
IT System Engineer – DACOS Sistemi s.r.l. (2001 – 2005)
IT Manager – Sedes Group s.r.l. (1998 – 2001)

Education

timeline_pre_loader
Some of my degrees

Certificate in Information Technology and Computing 2009

Recipients have an understanding of fundamental principles in computing, computer hardware and the internet. They are able to evaluate critically developments in relevant technologies. They have also developed skills in communication, information literacy, abstraction and group working

Diploma in Design and Innovation 2013

Recipients of his diploma have an understanding of fundamental principles in computing, computer hardware and the internet. They are able to evaluate critically developments in relevant technologies. They have also developed skills in communication, information literacy, abstraction and group working.

BSc (Honours) in Technology 2015 (2.1)

Technology influences everything we do, from browsing the internet or watching a DVD, to catching a plane or producing food. This degree course gives a broad perspective on technology, while allowing to focus on a specialist area of interest. As well as offering a broad perspective on technology, this degree also allows to study the environment, information technology, design and innovation, and many other areas.

PRINCE2 Foundation 2018

PRINCE2 is the world’s most widely-adopted project management method. It is used by people and organizations in a range of different industries.

Social Marketing Certified Professional 2019

The Social Marketing Certification indicates competency and proficiency in the tactical applications of the essential elements of social marketing, including social media strategy, community building, content marketing and social media advertising.

SOSTAC Certified Planner 2019

SOSTAC® can be used to write business plans, marketing plans, digital plans, operational plans and even personal plans.

Professional Scrum Master 1 2019

The Professional Scrum Master I (PSM I) certification demonstrates a fundamental level of Scrum mastery. PSM I certificate holders prove that they understand Scrum as described in the Scrum Guide and how to apply Scrum in Scrum Teams.

Master of Business Administration (Expected 2020)

Studying for my MBA at University of Bradford, UK.
I'm still learning

Contact

You are welcome to reach out to me through this form or to follow me on the socials below.